The Conscala Team – Domain Specialists

1 %

Unique Processes Managed

1 +

Multi-country multi-year
programs managed

1 Mn+

Transactions processed

Meet Our Leaders


Head – BPO/KPO

  • CPCU® (Chartered Property and Casualty Underwriter®) Certified underwriter from AICPCU, 2011
  • Woman entrepreneur with over 15 years of experience in varied fields.
  • Managed over 40 processes with a team of 4 project managers across multiple projects in tandem.
  • Managed 7 multi-country project transitions
  • Created and managed all the standard operating procedures in the company, including the HR policies
  • AINS (Associate in General Insurance) from AICPCU, 2010


Manager – BPO/KPO

  • 12+ years of Insurance Industry experience, over 5 million transactions, managed over 25 customers, across 50+ insurance carriers, maintained quality at 5.6 Sigma
  • Handled transitioning responsibilities and grew existing customer accounts by 40%
  • Updated customer accounts and resolved customer issues for 98% satisfaction rate
  • Record 90% customer retention in P&C Insurance Operations
  • Deep experience in creating and implementing operation strategies, project management, Business Continuity Planning, Process Engineering and Operational & Tactical planning
20 +

Years Experience

Bringing Insurers Efficiencies Through

Managed Services

We offer the resources to help your staff focus on projects that are profitable while our highly-trained team in India offers you incredible value.





20% Increase in Productivity

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15% Growth in Profitability

24/7 Customer Service

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What We Deliver

Credibly grow premier ideas rather than bricks-and-clicks strategic theme areas
distributed for stand-alone web-readiness.

New Business

Accelerate growth by improving sales performance & streamlining sales & service

Policy Issuance

Process of creating an insurance policy and providing it to the policy holder

Certificate Processing & Issuance

Appropriately grow competitive rather leadership processes sound without state.

Policy Checking

Provide policy checking services are consistent, detailed, and easily accessible


Increase retention rates through best-in-class renewals management


Partner with automation capabilities to assure accurate billing & revenue capture


A document with language attached to and becoming part of a basic policy...


Responsive and rapid claims management

Audit & Governance

Verification of books or accounts to determine their accuracy