The Conscala Team – Domain Specialists
1
%
Unique Processes Managed
1
+
Multi-country multi-year
programs managed
1
Mn+
Transactions processed
Meet Our Leaders
Sindhu
Head – BPO/KPO
- CPCU® (Chartered Property and Casualty Underwriter®) Certified underwriter from AICPCU, 2011
- Woman entrepreneur with over 15 years of experience in varied fields.
- Managed over 40 processes with a team of 4 project managers across multiple projects in tandem.
- Managed 7 multi-country project transitions
- Created and managed all the standard operating procedures in the company, including the HR policies
- AINS (Associate in General Insurance) from AICPCU, 2010
Naveen
Manager – BPO/KPO
- 12+ years of Insurance Industry experience, over 5 million transactions, managed over 25 customers, across 50+ insurance carriers, maintained quality at 5.6 Sigma
- Handled transitioning responsibilities and grew existing customer accounts by 40%
- Updated customer accounts and resolved customer issues for 98% satisfaction rate
- Record 90% customer retention in P&C Insurance Operations
- Deep experience in creating and implementing operation strategies, project management, Business Continuity Planning, Process Engineering and Operational & Tactical planning
20
+
Years Experience
Bringing Insurers Efficiencies Through
Managed Services
We offer the resources to help your staff focus on projects that are profitable while our highly-trained team in India offers you incredible value.
20% Increase in Productivity
- Expertise on widely used Insurance Agency Management Software - such as AMS360, Applied EPIC, Applied TAM, IMS, AIM
- Using the right techniques and tools will help you to achieve your goals
- Applying best practices with a focus on continual improvement, we’ll optimize processes to help you do more, with fewer resources
15% Growth in Profitability
- Our solutions will free up capacity within your organization so that your people can sell more, service clients better, innovate more, address business challenges, and create stronger relationships.
24/7 Customer Service
- Our managed services professionals are available all day and night
- Wake up to new data points, ideas and processed paperwork — projects your competition spends extra time and money to complete
What We Deliver
Credibly grow premier ideas rather than bricks-and-clicks strategic theme areas
distributed for stand-alone web-readiness.
distributed for stand-alone web-readiness.